“For the sake of our members, we wanted to ensure that no matter which method they use to contact us, or which employee assists them with their needs, they were receiving information and guidance from someone with a strong financial education knowledge base. We are empowering all employees to be effective ambassadors for our credit union and project the knowledge they have gained through this certification.
“As far as the training goes, it is not a webinar; it’s way more than that. It is an in-depth course that teaches everything from the latest predatory lending practices to helping members improve their credit scores. [HERO Counseling is] an educational and rewarding process for us and ultimately our members.”
Jeff Conrad, CEO
Pelican State Credit Union
“There is next to nothing in regards to financial literacy in Puerto Rico. So we want to start offering a program that nobody else is addressing, which will be most beneficial to our members and the surrounding communities.”
Jeanne Kucey, President & CEO
JetStream Federal Credit Union